“Individual” (1 month, 6 month, and 1 year) subscriptions have a recurring payment feature. Your credit card will automatically be charged based on the terms of your subscription until you cancel your subscription. To cancel, log in to to your eNovativePiano account, go to your profile and select “cancel.” You may also email a cancellation request 24 hours before the billing is set to recur. You are responsible for all recurring charges prior to cancellation. Recurring billing will not apply to semester/quarter “Student” plans.
If your debit card transaction is declined for any reason (mismatch on name, billing address, or zip code) your bank may place a hold on these funds for up to 10 days. During this time, the transaction will be considered “pending” until the hold is lifted by the bank. eNovativePiano does not receive payment for pending transactions.